Customer Care
This session is all about PEOPLE, how to get the best out of them, and how to help them deal with customer issues.
We will deal with how to talk to customers what to say and what not to say, also the pitch and way you say things, how to avoid getting yourself into a conflict situation because of your body language.
Things to look for when you think you have a drug problem and how good service and standards not only increases sales and return visits but also reduces conflicts.
This course covers the following categories:
- Service and standards.
- Conflict management.
- Door security.
- Drugs.
Benefits To You
- Good standards-increased return visits-increase profits.
- Good service- customer satisfaction-increase profits.
- A pub with no violence better class of clientele.
- Feel safe factor – customer satisfaction.
To find out more information, please use the Contact Details Page.
